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In every workplace, workers are exposed to day to day activities which involve some kind situation, upon completion of this course you will have the knowledge and skills required to maintain safety through effective response to potential or actual critical situations. You will be able to minimise the impact of critical incidents, prevent escalation of violent behaviour and secure the safety of clients.

This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved. 

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice. 

Units Delivered

The following units will be included in your certificate:

CHCCCS019 - Recognise and respond to crisis situations

Course Delivery

This course can be delivered/assessed in the workplace or at facility organised by the training provider.

Course Durations

Course durations can vary for multiple reasons, so the durations below are the minimum possible amount.

Online with face-to-face assessment Face to Face contact time of at least 8 Hours

Participants must have the capacity to read, write and use appropriate behaviour to identify a crisis situation. 

Pre-course study: Students may be required to undertake online pre-course work prior to attending the face to face session depending on the course delivery mode.

 Online study: Students must have access to a computer, smartphone, tablet or other electronic device with access to the internet to complete the online/ pre-course studies.

Individuals undertaking this course will be expected to complete both written and practical assessment tasks.  

This certificate does not require renewal

Please note that enrolment to this course is made with Allens Training Pty Ltd RTO 90909. Please refer to the student handbook located on the RTO website ( for all details relating to rights and responsibilities including complaints and appeals.

Performance tasks: (on three occasions) 

  • Identify imminent crisis situations 

  • Address immediate safety concerns  

  • Apply crisis intervention activities 

  • Provide referral for crisis intervention support 

  • Participate in a debrief 

Documentation – Completion of an Incident Report 

Case studies -   A written assessment consisting of two (2) case studies.  

Post-course theory assessmentStudents must complete the assessment questions in their student portal. 

This course is delivered and assessed on behalf of Allens Training Pty Ltd RTO 90909