CHCCCS019 Recognise and respond to crisis situations

In every workplace, workers are exposed to day to day activities which involve some kind situation, upon completion of this course you will have the knowledge and skills required to maintain safety through effective response to potential or actual critical situations. You will be able to minimise the impact of critical incidents, prevent escalation of violent behaviour and secure the safety of clients.

This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved. 

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.