What would you do if faced with an emergency situation? Run | Retreat | Respond Hi I'm Melissa, Director and Trainer of Hand on Heart First Aid. If you chose respond, then I can help you! I'm passionate about educating others on the importance of first aid, the difference it can make in an emergency situation and sharing my knowledge and experiences. My background is predominantly in the critical care field specialising in Accident & Emergency. There's not much I haven't seen in my many years of nursing from fractures on the field (or trampoline) through to trauma and sudden cardiac arrest. My team of Trainers share similar medical backgrounds, are actively working in healthcare today to ensure we bring the most current information to your courses. They are familiar with emergency medical situations. In an emergency, your first response is to remain calm, assess the situation, respond, treat as required within your capability, and give comfort until the Emergency Medical Team arrive. Allow me to share my passion with you. ​